Frequently Asked Questions

What are your candles made of?
Our candles are made with 100% natural plant-based waxes — a blend of soy, coconut, and palm. They are vegan friendly and cruelty-free, handcrafted in small batches with natural essential oils.

How long do your candles burn?
Burns clean for 50 hours

What wax do you use?
We use an advanced blend of 100% natural plant-based waxes — coconut, soy, and palm. Our wax is vegan friendly. Natural wax may sweat, but this will not affect how the candle burns or smells.

Do you offer custom or bulk orders?
Yes! Reach out through our contact form or email us to discuss custom or bulk order options.

Do you ship nationwide?
[Confirm shipping details with client — do they ship nationwide? What carriers/rates?]

What is your return policy?
Due to the nature of our handcrafted products, all sales are final. However, if your order arrives damaged or there is an error with your shipment, please contact us within 7 days of delivery and we will work with you to make it right. If you would like to see our return policy, please visit https://homeinthewoodsscents.com/return-policy

How can I contact you?
Visit our Contact Us page to submit a message, or reach out via our social media channels. We are on Facebook, Instagram, and TikTok.

Are your products safe for pets?
[Confirm with client whether products are pet-safe.]

Where are your candles made?
All of our products are handcrafted in Itta Bena, Mississippi — affectionately known as "Home in the Woods."

W hat is blooming on candles?
Refers to a white, powdery or crystalline coating that forms on the surface of candles, wax melts, or wax products. It is a natural occurrence and doesn’t affect how the product performs. Can also occur due to temperature changes during shipping or storage. This will not have an impact on the scent and quality of the products.

 
How to safely clean up natural wax spills on furniture or surfaces?

Let it cool and harden. Gently peel or scrape to lift off the harden wax without scratching the surface. Wipe area with a soft cloth to remove any remaining waxy film.  

For delicate surfaces, please test any cleaning method on a hidden area first. Avoid excessive heat or abrasive scraping on wood or leather. Good news is that the natural wax used has a low melting point and clean up easily.  Doesn’t leave a stubborn residue like paraffin wax.  

Burn for 2-4 hours- let the wax melt completely across the entire surface to the edges. This will extend the candle’s life. Never burn longer than 4 hours at a time.

How should the wick be trimmed?
Trim to ¼ inch (about 6mm) from the wax surface after each use; prevents excessive smoking, soot buildup, and mushrooming. Always retrim before relighting.